Parent/Carer Sign Up

Access all our resources — simply, fairly, and in the way that works best for your family

Every child and young person with learning difficulties deserves high-quality, accessible resources at home. Cost should never be the thing that gets in the way.

We also know times are incredibly tough for families. They’re tough for small charities too — and we want to keep creating new, practical, life-changing resources without putting pressure on the people who need them most.

So we’ve redesigned how families can access everything.

How it works for families

You can choose the option that suits your household:

• Access everything for free if that’s what you need — no questions asked.

• Or make a one-off donation for unlimited access to all our digital downloads (worth over £450).

When you donate, we’ll send you a unique discount code that brings your whole basket to £0.
No subscription. No automatic payments. No pressure.

A quick note about SEND verification

We’ll ask you for a simple form of proof that a child or young person with SEND lives in your household (for example: an EHCP, diagnosis letter, SENCo letter, or DLA confirmation) - this will all be handled in line with GDPR Regulations*.

This isn’t about gatekeeping support — far from it.

It’s simply a way of keeping things fair and sustainable:

• Families get free or low-cost access.

• Schools and colleges use the education licence tailored for them.

• This helps ensure we can keep offering free access to families who need it most.

There’s no judgement, no hoops, just a straightforward check to make sure each route works as intended.

Why this approach matters

• Even small charges were stopping families from using the resources they rely on.

• Some families want to contribute but need flexibility.

• Donations and school licences are what make it possible for us to continue developing new, truly accessible resources.

• Our Delivery Partner Scheme ensures charities and local groups can access everything at no cost, so communities benefit widely.

In short

If you can donate, thank you — it truly helps keep the charity going.
If you can’t, please still take everything you need.
Your child’s learning always comes first.

T&Cs:

• This payment system is only available to parents, carers, and guardians using our services to support their child or young person. If you are a teacher or education professional, you can look into our Education Subscriptions for cost-effective ways to access the resources. If you are a community group, charity, or local support group, you can view our Delivery Partnerships, where we may be able to provide you with full access for free.

• Usage of discount codes is closely monitored. They are for your use only, and any misuse of these codes will result in the code being revoked without refund.

• This discount code will only cover digital resources, not any physical resource packs or events costs.

• You can come back at any time after your initial sign up to complete this payment and gain access.

*GDPR Privacy Notice for Collecting Supporting Documents

As part of our eligibility checks, we may ask you to provide supporting documents such as an Education and Health Care Plan (EHCP), diagnosis letter, SENCo letter, or DLA confirmation. We are committed to protecting your personal data and ensuring it is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What information we collect

We may collect and store the following documents:

• Proof of address (e.g., utility bill, council tax bill)

• Proof of benefits (e.g., award letter, universal credit statement)

• EHCP or relevant sections of an EHCP

These documents may contain personal data relating to you and your child, including sensitive information.

Why we collect this information

We collect this information solely to verify eligibility for our services, programmes, or support, including to verify that you are eligible for this parent/carer sign on payment, or for financial support.
Our legal basis for processing this data is:

• Legitimate interest — to ensure access criteria are met; and

• Explicit consent — for any special category (sensitive) data relating to your child’s needs.

How your data is used

Your information will only be accessed by authorised staff involved in eligibility checking.
We will not use your documents for any other purpose and will never share your data with third parties unless required by law or with your explicit consent.

How long we keep your data

We will retain your supporting documents only for as long as necessary to complete eligibility checks. Once this has been verified, we will delete or destroy any and all documentation provided to us.

How we keep your data secure

We will delete or destroy all documentation immediately once verification has been completed.

If we need to keep your documents on life, they are stored securely in encrypted systems and can only be accessed by authorised personnel. Physical documents (if provided) are kept in locked storage and securely shredded once no longer needed.

Your rights

Under UK GDPR, you have the right to:

• Access the data we hold about you

• Request correction or deletion

• Withdraw consent at any time

• Object to processing

• Make a complaint to the Information Commissioner’s Office (ICO)

Contact us

If you have any questions about how your data is handled, or if you want to exercise your rights, please contact our team on: contact@learnandthrive.org.uk